BIG4 Gold Coast Holiday Park remains open as an accommodation provider to support those whose travel is deemed essential.
- The following facilities in the park are now closed
- Amenities Block
- Games Room
- Swimming Pools & Spa
- Activities Centre
- Water Park
- Jumping Pillow
- Pedal Cart Hire
- Camp Kitchen
- We are open for people who need to self-isolate
- Please advise us prior to arrival of your circumstances either by phone (07) 5514 4400 or email Stay@gcpark.com.au
- Specific site and Cabin requirements are in place
- Our Café will operate as a takeaway venue
- We have a small shop selling essential goods
- Strict social distancing rules apply within the park
- Congregation on sites and in accommodations is prohibited
- Our preferred method of payment Tap n Go credit card
- All hygiene standards comply with Australian Government regulations for COVID-19
- Fully self-contained cabins (kitchen)
- Motel Rooms (no kitchen)
- Powered and Non-powered sites: accommodate fully self-contained motor homes and caravans
- Ensuite sites (sites with their own private bathroom attached): accommodate equipment types that are NOT fully self contained
What we are doing to make it safe to stay?
- Our staff have been amazing reacting to changes around social distancing and ensuring great hygiene of their work areas and surroundings
- Where possible and with guests willing, guest can self-check in at the boom gate
- Guests need to be mindful of keeping within 1.5m of one another within the property
- Additional hand hygiene stations installed across the park
- Our food & beverage outlets is now only providing take away
- Take away menus in all rooms with ability to order over phone & collect
- Carefully monitoring advice from government and world health organizations and taking every precaution
Cancellations and refunds
All cancellations must be in writing and email to firstname.lastname@example.org and our Reservations team will be in touch with you as soon as they can.
New bookings: Until further notice, if you make a booking and need to cancel a full refund will be provided.
Existing Bookings: If you wish to cancel please email email@example.com with your surname and reservation number. A reservations team member will be in touch with you as soon as they can.