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Call us 1300 789 189

Update on your stay during COVID-19

In these uncertain times, we wanted to reach out to you about what we are doing here at BIG4 Gold Coast Holiday Park to support you and your travel plans. As the situation around coronavirus (COVID-19) continues to evolve, we are doing everything we can to ensure your travel safety and provide maximum flexibility. 

Social distancing on our verandahs

BIG4 Gold Coast Verandah

BIG4 Gold Coast Holiday Park remains open as an accommodation provider to support those whose travel is deemed essential.  Caravan and camping parks including the use of cabins within caravan parks may continue to operate for:

  • permanent residents of the facility; or
  • workers of the facility; or
  • persons requiring interim accommodation if their principal place of residence is not available; or
  • persons required to self-quarantine or self-isolate under a Public Health Direction or as directed by a relevant authority;
  • or persons who are away from their principal place of residence for a permitted purpose

The following facilities in the park are now closed

  • Amenities Block
  • Games Room
  • Swimming Pools & Spa
  • Activities Centre
  • Water Park
  • Jumping Pillow
  • Pedal Cart Hire
  • Camp Kitchen

We are open for people who need to self-isolate

  • Please advise us prior to arrival of your circumstances either by phone (07) 5514 4400 or email
  • Specific site and Cabin requirements are in place
  • Our Café will operate as a takeaway venue
  • We have a small shop selling essential goods
  • Strict social distancing rules apply within the park
  • Congregation on sites and in accommodations is prohibited
  • Our preferred method of payment Tap n Go credit card
  • All hygiene standards comply with Australian Government regulations for COVID-19

Accommodation Options 

  • Fully self-contained cabins (kitchen)
  • Motel Rooms (no kitchen)
  • Powered and Non-powered sites: accommodate fully self-contained motor homes and caravans
  • Ensuite sites (sites with their own private bathroom attached):  accommodate equipment types that are NOT fully self-contained

What we are doing to make it safe to stay?

  • Our staff have been amazing reacting to changes around social distancing and ensuring great hygiene of their work areas and surroundings
  • Where possible and with guests willing, guest can self-check-in at the boom gate
  • Guests need to be mindful of keeping within 1.5m of one another within the property
  • Additional hand hygiene stations installed across the park
  • Our food & beverage outlets are now only providing take away
  • Take away menus in all rooms with the ability to order over phone & collect
  • Carefully monitoring advice from government and world health organizations and taking every precaution

Cancellations and refunds

All cancellations: must be in writing and email to and our Reservations team will be in touch with you as soon as they can.

New bookings: Until further notice, if you make a booking and need to cancel a full refund will be provided.

Existing Bookings: If you wish to cancel please email with your surname and reservation number. A reservations team member will be in touch with you as soon as they can.

Not a BIG4 Member? Join Now

3 Bedroom Deluxe Cabin
2 Bedroom Terrace
2 Bedroom Family Delux
3 Bedroom Cabin
Nibbles Cafe
Studio Pooch Friendly
Don't miss out

Want to find out more?

Email our Team

Call us 1300 789 189

Gold Coast Holidays