Some of our guests have let us know they’ve received suspicious emails, texts or WhatsApp messages that appear to come from BIG4 Gold Coast Holiday Park.
Our third-party booking system provider, RMS Cloud, has confirmed a global security incident affecting many accommodation providers. We’re working closely with them to understand what this means for our guests.
These messages are not from us. They usually say a booking payment has failed and ask you to update your payment details, or your booking will be cancelled.
What to do:
Already clicked a link or shared your details? Contact your bank straight away, then get in touch with us so we can check your booking.
Call us: +61 7 5514 4400
Email us: stay@gcpark.com.au
We’re sorry for the worry this may cause, and we appreciate you letting us know when something doesn’t look right.