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Team BIG4 Gold Coast have put together some FAQ’s to help plan your stay with us. If you have any questions please give us a call on 07 5514 4400 or email The whole team are ready and waiting to welcome you to BIG4 Gold Coast Holiday Park.

Check-in and Check out process

  • Check-in is from 2 pm for cabins, 12 pm for ensuite sites & 11 am for all other sites
  • Check-out is no later than 10 am for all accommodation & sites
  • Mandatory Pre-Arrival SMS check-in- please complete this prior to your arrival
  • Photo ID must be shown at check-in
  • Our office closes at 6 pm Saturday to Thursday & 7 pm on Friday
  • Please note late check-in of pre-bookings are only available until 9.30 pm
  • No cash bond accepted

Guest Visitor Policy

The facilities within the park are there for the priority use of guests staying at BIG4 Gold Coast Holiday Park. To ensure this, day visitors of guests are considered on case by case, first come first served basis.

A charge of $20.00 per person, per day applies for guests visitors to use the Waterpark only. NO access available to Pool Area. During periods of high occupancy, tending to be school holidays, weekends and public holidays, visitors will not be able to use the pool and water park to ensure our park guests enjoy them exclusively. Sign in is required for all day visitors.
On site parking for day visitors is strictly prohibited, offenders will be towed at the owners expense.

What to pack

  • Remember to pack your pool towels for the waterpark, pool, and spa
  • If the family bikes & scooters are coming then remember to pack your helmets – they must be worn in the park. **No electric skateboards or scooters permitted
  • Fishing rods – you are welcome to fish in Saltwater Creek
  • Card Games, Board Games

Planning your stay with us?

ID Wristbands must always be worn during your stay. If you happen to break one – please return it to reception for a replacement. $20 for a new replacement wristband.

GATE ACCESS: Only one gate code per car can be used. Due to limited space, we only allow 1 car per site/cabin. Extra vehicles must be parked outside the park.
SAFETY: speed limit must always be adhered to 10 km/ph
HELMETS: must always be worn when riding scooters & bikes. NO riding is permitted after dark (this includes our Pedal Carts)
POOL AREA: All bikes/scooters etc must be parked in the racks provided behind the cafe
POOL & WATERPARK RULES: These rules are posted around the pool and waterpark and are for the safety and comfort of all our guests. Anyone found to be breaking pool or waterpark rules may be banned from the pool or waterpark.
QUIET TIME: Noise must be kept to a minimum between 10 pm & 7 am. We have a NO PARTY policy within the park.
OPEN FIRES: Braziers may be used in the Riverwalk section of the park only. NO open fires are permitted anywhere in the park. Fire bans may be in place throughout the year
SITE REQUESTS: Whilst we always do our best to accommodate requests for specific sites/accommodation, we are never able to guarantee such requests due to possible operational issues.

Nibbles Café

Dine in our fully licensed Nibbles Café which serves delicious food for the whole family to enjoy. Open from 7.00 am till 8 pm daily. You are welcome to enjoy your food and drinks at our poolside cabanas. Due to licensing regulations, BYO alcohol is not permitted in the café and pool areas

Nibbles Café is open from 7am – 8pm daily
Breakfast served from 7am – 10:30am
All Day Menu available between 10:30am – 8pm
All food menu items can be served take-away
Café is licensed, so sorry no BYO

For more information and to check out our menu click here Resort Dining

Swimming Pool

Pool towels are not provided so make sure you pack one

Pool is deep in some places so strict adult supervision is always required as there are NO lifesavers on duty

Water Park

Minimum height restrictions apply to all super slide riders

90 cm for lower slide
120 cm for higher tube slide

Monday – Friday: 12:00 – 4:00
Sat-Sun: 9am – 5pm

Public, School Holidays and Long Weekends – Mon – Sun: 9am – 5pm
Xmas Day: 10am – 3pm

Want to know more? CHECK THIS OUT

What is there to see and do near BIG4 Gold Coast Holiday Park?

Being just 1km – 5km away from all the major theme parks, or a quick dash either side of the motorway to the Golden Beaches and the Hinterland Rain Forests, we are ideally located for a true Gold Coast Experience from shopping, world-class dining, whale watching, boutique breweries, gin bars, rain forest walks, wineries, boutique producers (cheese, meats, condiments, breads) and so much more.

We have a tours desk located on-site to help book all your external adventures and we will be in touch closer to your arrival date to see if we can help you choose from all the amazing things to do!

Remember, we also have all the facilities, activity plans and food & beverage offerings you will need to have an exuberant getaway without leaving the boundaries of the park.

For more info and to book excursions prior to your arrival CLICK HERE

Travelling with an infant (or 2) – Porta cots

Travelling with 2 infants and require porta cots to fit? The following cabin types will accommodate 2 porta cots. Porta Cot rentals are at a charge of $10 per stay.

2 Bedroom Family Cabin (Accessible Cabin) can accommodate 1 porta cot in the second bedroom and 1 porta cot in the living/dining area
2 Bedroom Terrace (Accessible Cabin) can accommodate 1 porta cot in the second bedroom and 1 porta cot in the living/dining area
2 Bedroom Cottage 1 can accommodate 2 porta cots in the lounge room
2 Bedroom Cottage 3 can accommodate 1 porta cot in the main bedroom and 1 porta cot in the living/dining area
2 Bedroom Cottage 4 can accommodate 2 porta cots in the second bedroom
3 Bedroom Retreats can accommodate 2 porta cots in the 2nd or 3rd bedrooms

Call our friendly team to see if these cabins are available for your stay or alternatively you can book the 2 Bedroom Villa’s or the 3 Bedroom Retreats and pop a request for 2 porta cots in the special request notes.

Needing a High-Chair?

We have high-chair rentals for $10 per stay. Bookable prior to arrival. Simply email with your request along with your booking number.

Sustainable Playground

Gus's Green Playground has been designed to provide children with a fun and safe environment to play and exercise. However, it is important to remember that there is no supervision provided at the playground. Therefore, it is important for parents and guardians to supervise their children while they are playing to ensure a safe experience for all.


Free WiFi is available in certain hot spots around the park i.e. Reception, Camp Kitchen, and Café.

Can I book a Cabana?

Grab a comfy spot by the Pool or Waterpark, no need to call dibs in advance – it's a free-for-all! Scan the QR code at your Cabana and we’ll bring all your favourites to you hassle-free.

If you’re feeling like a VIP and would like to reserve a cabana- check our birthday package deal for more details.